Frequently Asked Questions

How do I contact you?

Please click on our contact page for our company contact information.

Do you ship internationally?

Yes. We Ship Worldwide. All our prices are displayed in Great British £ Pounds Sterling so if you're an international customer, please use a currency converter to estimate the cost in your currency.

Can I amend my order?

If you would like to amend anything on a recent, pending order with us, please contact our Customer Services team as soon as possible by phone or email. If your order has already been dispatched, unfortunately we won't be able to make any amendments to it for you however please don't hesitate to give us a call and we can explain how to return an item to us if needs be.

I am unable to place an order?

Sincere apologies if you're having any trouble placing an order with us. Have you entered all your personal and payment details correctly before placing your order? If so, please send us an email or telephone us with as many details of the problem as possible.

Where is my order?

We provide estimated delivery dates for your order within our checkout so you can see exactly when your order should arrive.
If your delivery hasn't arrived on the stated date, please refer to your order confirmation email which will contain your individual tracking number so you can access more details about your parcel.

Please also check for a 'While you were out' card from Royal Mail or your local Postal Service which means the local depot has attempted a delivery. This will include details on how to re-arrange your delivery or collect your parcel if you prefer.

If your order is being shipped to a European or International destination, please note that they can sometimes take up to 25 working days to arrive but are normally within 7 to 14 days. If your order has not been delivered within this timeframe, please get in touch and we'll look into it right away for you.